Refund policy

Product Returns & Exchanges

Need to return an item?

If you would like to exchange a product, please e-mail Customer Service: contact@knatu.com or call us at +1 (332) 203-4002.

What is your return policy?

If you are not 100% satisfied with your purchase within 30 days of receiving it,  you have the option to return any unused items for a refund, credit, or exchange (excluding shipping & handling charges).

Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a jeweler other than Knatu cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient.

What should I do if my order arrives damaged or incomplete?

E-mail Customer Service or call us at +1 (332) 203-4002. We will advise you on how to return/rectify the specific issue you may have.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at contact@knatu.com or +1 (332) 203-4002.